FAQ
FAQ
General Question
Learn more about Ben Sheng Gu Yuan, our pioneering bone-facial regenerative techniques, and our commitment to natural, long-lasting facial aesthetic results.
What makes Ben Sheng Gu Yuan’s facial aesthetic procedures unique?
Ben Sheng Gu Yuan is China’s premier brand in bone-facial regeneration. Led by our renowned Dual Military-Surgeon Team, we specialize in periosteal native bone ingrowth and deep skin-fascia tightening. Unlike temporary surface fillers or invasive bone shaving, our proprietary techniques stimulate and regenerate your own natural bone structure and deep facial architecture for authentic, youthful, and enduring facial contours.
What kinds of payment do you accept?
We accommodate both domestic and international clients with multiple secure payment methods. We accept major international credit/debit cards (Visa, MasterCard, UnionPay, American Express), international bank telegraphic transfers (TT/wire transfer), as well as WeChat Pay and Alipay. Detailed payment instructions and official receipt invoices are provided upon treatment plan confirmation.
What can I expect before and after the operation?
All medical procedures require an initial comprehensive medical assessment and signed informed consent. We maintain strict medical ethics and safety standards; procedures will only be performed if deemed medically safe and suitable for the patient. Treatment deposits are applied toward your overall procedure cost, and cancellation or rescheduling terms are detailed in your personalized service agreement.
Appointment Question
Everything you need to know about booking, scheduling, and preparing for your visit to our hospital in Guangzhou, China.
How can I schedule an appointment as an international patient?
Because our procedures are performed directly by our specialized Dual Military-Surgeon Team, surgical slots are strictly limited to ensure utmost precision and safety. We recommend international and out-of-province patients schedule their appointments at least 2 to 4 weeks in advance.
What should I prepare for my first appointment?
Please bring a valid ID or passport, any previous facial imaging or surgical records (if applicable), and a list of current medications or allergies. If you have specific aesthetic goals or references, feel free to bring them along for your surgeon discussion.
What is your cancellation or rescheduling policy?
If you need to reschedule or cancel your appointment, please notify our coordination team at least 48 to 72 hours prior to your scheduled time. This allows us to reallocate clinic resources and accommodate other patients on our waiting list.
Consultation Question
Clear guidance on our virtual pre-consultations, on-site diagnostics, and translation services for international visitors.
Can I receive an online consultation before traveling to China?
Yes. We offer preliminary remote digital consultations for international clients. You can submit high-resolution front and profile facial photographs alongside your medical history. Our surgical team will review your case and provide preliminary assessment, expected outcomes, estimated treatment duration, and a cost estimate prior to your travel.
Do you provide English translation and VIP concierge services?
Yes, absolutely. To ensure a seamless experience for our discerning international clients, our hospital provides dedicated English-speaking medical coordinators. We assist you through every step—from consultation translation and medical briefings to local travel guidance and hospital accommodations in Guangzhou.
Is there a consultation fee, and is it refundable?
Our specialized consultation includes detailed facial structural analysis and surgeon evaluation. The initial consultation fee is credited directly toward your total procedure cost once you proceed with your treatment plan at Ben Sheng Gu Yuan.
How long does a comprehensive facial consultation take?
An in-person consultation typically takes between 45 to 90 minutes. This includes advanced 3D scanning, facial bone mapping, an honest evaluation of surgical viability by our military-surgeon team, and a step-by-step review of your individualized recovery timeline.
Our Motive is Helping Patients From Around The Globe
Providing world-class facial bone regeneration and natural rejuvenation through unmatched surgical precision, military-grade discipline, and bespoke international patient care.
China’s premier bone-facial regenerative brand. Led by the Dual Military-Surgeon Team, specializing in periosteal native bone ingrowth and skin-fascia tightening for discerning international clients.
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